We value your satisfaction and are committed to ensuring a positive shopping experience. Please read our returns policy carefully, as it outlines the guidelines for returning items purchased through lanae.shop.

Eligibility for Returns

• Items must be returned within 30 days of receiving your order.
• All returned items must be in original condition – unworn, unwashed, and with all tags attached.
• Sale items or items purchased with discount codes are final sale and are not eligible for returns.

Return Process

1. Initiate Your Return
   Contact our customer service team at returns@lanae.shop to initiate your return. Provide your order number, item details, and reason for return.
2. Prepare Your Package
   Once your return is approved, carefully package your items, including the original packaging if possible. Be sure to include any additional documentation provided by our support team.
3. Shipping
   Ship your package to the address provided by our customer service team. Please note: Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

Refunds

• Once we receive and inspect your returned items, we will process your refund. The refund will be issued to your original payment method within 7-10 business days.
• If the item shows signs of wear, or if tags are missing, we reserve the right to refuse the return or issue a partial refund.

Exchanges

• At this time, we are unable to offer exchanges. If you would like a different size or color, please return the original item and place a new order.

Non-Returnable Items

Certain items cannot be returned, including:

• Accessories and jewelry for hygiene reasons.
• Gift cards and promotional items.

Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us immediately at support@lanae.shop with your order number and a description of the issue. We’ll work quickly to resolve the issue at no additional cost to you.

Contact Us

For any questions or concerns regarding returns, feel free to reach out to us:

• Email: support@lanae.shop
• Phone: 1-800-555-0123 (Monday to Friday, 9:00 AM – 5:00 PM EST)
• Contact Form: https://lanae.shop/contact

Our customer service team is here to help and ensure a smooth return process.