At Lanae Fashions, we understand that plans can change. Our cancellation policy is designed to provide flexibility for our customers while ensuring an efficient order process. Please review the policy below to understand the steps and conditions for canceling an order.

Order Cancellation

• Timing: Orders can be canceled within 12 hours of placing the order. After this window, your order will be processed and shipped.
• How to Cancel: To cancel an order, please contact our customer support team immediately at support@lanae.shop with your order number and cancellation request.

After the Cancellation Window

• If your order has already been processed or shipped, we will be unable to cancel it. In this case, you may follow our Returns Policy to return the item once it has arrived.

Refund for Canceled Orders

• Orders canceled within the 2-hour window will be refunded in full to your original payment method within 3-5 business days.
• If your order is successfully canceled, you will receive a confirmation email regarding the cancellation and refund details.

Exceptions

• Pre-Order Items: Some items available on a pre-order basis may have unique cancellation terms. Please review the product description for any special cancellation policies that may apply.
• Final Sale Items: Orders containing final sale items cannot be canceled, as these items are non-refundable and non-returnable.

Contact Us for Assistance

If you need assistance with canceling an order or have questions about our policy, please feel free to reach out:

• Email: support@lanae.shop
• Phone: 1-800-555-0123 (Monday to Friday, 9:00 AM – 5:00 PM EST)
• Contact Form: https://lanae.shop/contact

We strive to make every experience seamless, and we’re here to help with any cancellation requests.